The Play Kit

Refund policy

30-day money-back guarantee

If it isn’t right for your child, email us within 30 days and we’ll arrange a full refund through Paddle. You keep the files. We don’t ask you to justify it.

How to request one

Email support@theplaykit.online with the email address you used at checkout. You can also request a refund directly through Paddle at paddle.net.

Who issues the refund

Payments for The Play Kit are handled by Paddle.com, which is the Merchant of Record for all orders. Paddle handles all billing enquiries, refunds, and returns. Your bank statement will show a charge from Paddle.net.

Because Paddle is the Merchant of Record, refunds are issued by Paddle to your original payment method. We arrange it; Paddle pays it. This normally takes a few working days depending on your bank.

Tax

Local taxes may be added at checkout depending on your country. Paddle calculates and handles this automatically, and refunds include any tax you were charged.